Billing and Refunds

Plug & Play is offered on the Starter, Pro, and Business plans, each available on a monthly or annual billing cycle (annual is billed once a year and works out cheaper than paying monthly). The current plans, their message and storage allowances, and their prices are shown on our pricing page and at checkout.

Every new account starts with a free 7-day trial with Starter-level limits and no credit card required. If you do not choose a paid plan before the trial ends, the account is locked (the widget stops answering and you cannot create new resources) but your data remains available for the retention period described below.

Payments are processed securely by Stripe. We do not receive or store your full card details. Prices are in euro (EUR) and exclusive of any VAT or taxes that may apply, which are shown at checkout.

Paid subscriptions renew automatically at the end of each billing cycle (monthly or annual) using your saved payment method, until you cancel. You can view invoices, update your payment method, change plan, or cancel at any time from the Stripe billing portal linked in your account's Billing page.

On any paid plan you can also buy one-time message top-up packs for the current month if you reach your allowance; top-up messages apply to the current billing month and do not roll over when the monthly quota resets.

You can cancel your subscription at any time from the billing portal. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for, after which the account is locked.

If a renewal payment fails, we mark the subscription past-due and retry through Stripe; if it cannot be collected, the subscription is cancelled and the account is locked.

The free 7-day trial is provided so you can evaluate the service before you pay. Because of this, subscription and top-up payments are non-refundable, including for partial periods and unused message allowance. Cancelling stops future charges but does not refund the current period.

This does not affect any mandatory statutory rights you have as a consumer under applicable law. If you believe you were charged in error, contact us at contact@plugandplay.gr and we will look into it.

When a subscription ends or a trial expires, your workspace data is retained for 30 days so you can reactivate without losing it, and is then permanently deleted. See the Privacy Policy for full details on retention and deletion.