Legal
AI Use Notice
Last updated: 17 July 2026
Plug & Play uses AI services to generate answers and conversation summaries. This notice explains how that works and what to expect.
How AI is used
The assistant searches the workspace knowledge base for relevant content and sends that context, together with the visitor's message, to an AI model to generate a response. Conversation content may also be sent to generate a short internal summary for workspace administrators.
Messages sent through the public widget are also screened by an automated moderation service to detect abuse. See the Privacy Policy for the AI providers involved and how data is shared.
What to expect
Responses are generated automatically and may be incomplete or inaccurate. The assistant is configured to say when the knowledge base does not contain an answer, but that does not guarantee every response is correct.
Avoid submitting sensitive information through the widget. Workspace administrators should review uploaded source material and assistant output for their intended use, and should not present AI answers as professional advice.
More information
See the Privacy Policy for the AI data flows and providers, and the Terms of Service for the limitations that apply to AI-generated content. For any question, contact contact@plugandplay.gr.