Plug & Play

Customer support, grounded in your own documents

Answers your customers can trust, right on your website.

Plug & Play turns the documents you already have into a support assistant that replies in your customer's language- and only from what you've approved. Drop in one line of code and it's live.

Go to your workspace See how it works
assistant.yoursite.com
Do you ship to Canada, and how long does it take?
Yes- we ship to Canada. Standard delivery is 5–7 business days, and express is 2–3 business days.
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Grounded, multilingual chat

It answers from your knowledge- not guesswork.

Every reply is retrieved from the documents you uploaded and streamed back in the visitor's own language. When the answer isn't in your knowledge base, the assistant says so instead of inventing one.

  • ✓ Replies in the language the customer writes in
  • ✓ Grounded in your documents- no invented answers
  • ✓ Streams responses in real time
assistant.yoursite.com
¿Puedo cambiar mi plan a mitad de mes?
Sí. Puedes cambiar de plan en cualquier momento y solo pagarás la diferencia prorrateada del mes en curso.
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Document knowledge base

Upload what you know. That's the setup.

Add PDFs, Word files, spreadsheets, or plain text. Plug & Play extracts and indexes them into searchable chunks. Disable a document to take it out of answers, or remove it entirely- no re-uploading to update.

  • ✓ PDF, DOC, DOCX, TXT, XLS, and XLSX
  • ✓ See how many chunks each file produced
  • ✓ Turn sources on or off without deleting them
Knowledge base
Choose files to upload

PDF, DOC, DOCX, TXT, XLS, XLSX · up to 10 MB

Title Chunks Status
Shipping & Delivery.pdf 42 Active
Billing FAQ.docx 28 Active
Return policy.txt 11 Active
Price list 2023.xlsx 63 Inactive

Secure website installation

One line of code, on the site you authorize.

Paste a single script tag before your closing body tag and the assistant appears in an isolated widget. It runs only on the exact origin you approve, with signed sessions and a site key you can rotate at any time.

  • ✓ Isolated widget that won't touch your page styles
  • ✓ Locked to the one origin you authorize
  • ✓ Rotate the site key whenever you need to
Settings · Website installation

Install on your website

Paste this snippet just before the closing </body> tag on your site.

fd_live_9c2a4e17b83f4d10 
<script
  src="https://cdn.plugandplay.gr/widget.js"
  data-site-key="fd_live_9c2a4e17b83f4d10"
  data-accent="#0284c7"
  data-position="bottom-right"
  async
></script>
Copy snippet Rotate key

Analytics & feedback

See what customers ask- and what you're missing.

Review every conversation, track helpful and unhelpful ratings, and surface the questions your knowledge base couldn't answer. Each gap is a clear signal for the next document to add.

  • ✓ Volume, ratings, and 7-day trends at a glance
  • ✓ A running list of unanswered questions
  • ✓ Open any conversation to read the full transcript
Logs & analytics

1,284

Conversations

196

Last 7 days

472

Helpful

23

Not helpful

Unanswered questions

Do you offer a student discount?

Open chat

Is there an API for exports?

Open chat
Every answer can be rated by your visitors
Helpful?

Your documents already have the answers.

Give your customers a faster way to reach them.

Go to your workspace