AI customer support for your website

An AI support assistant your customers can trust.

Plug & Play is an AI chatbot for your website that answers support questions in your customer's language, using only the business knowledge you've approved. Drop in one line of code and it's live.

Go to your workspace See how it works

assistant.yoursite.com

Do you ship to Canada, and how long does it take?

Yes- we ship to Canada. Standard delivery is 5–7 business days, and express is 2–3 business days.

Ask a question…

Send

AI customer-support chatbot

An AI assistant that answers from your business knowledge.

Plug & Play is an AI chatbot built for customer support. It retrieves every answer from the documents and FAQs you approve, replies in the visitor's language, and says when it doesn't know instead of inventing an answer.

✓ Replies in the language the customer writes in
✓ Grounded in your documents- no invented answers
✓ Streams responses in real time

assistant.yoursite.com

¿Puedo cambiar mi plan a mitad de mes?

Sí. Puedes cambiar de plan en cualquier momento y solo pagarás la diferencia prorrateada del mes en curso.

Ask a question…

Send

WooCommerce & Shopify product search

Let shoppers find products in their own words.

Connect a WooCommerce or Shopify store with its public URL and your AI assistant can search the live catalog for specific products, categories, sizes, colors, prices, sale items, and stock status. Results appear as product cards that take shoppers straight to your store.

✓ Natural-language searches like ‘medium dresses under €60’
✓ One catalog connection per assistant: WooCommerce or Shopify
✓ Anonymous, read-only connection- no merchant API key needed
✓ Validated product cards link shoppers back to your store

shop.yoursite.com

Show me medium-sized dresses under €60

I found 2 matching products.

👗

Linen Midi Dress

€49.00

Size: Medium

View product →

👗

Summer Wrap Dress

€55.00

Size: Medium

View product →

Live product discovery WooCommerce Shopify

Document knowledge base

Upload what you know. That's the setup.

Add PDFs, Word files, spreadsheets, or plain text. Plug & Play extracts and indexes them into searchable chunks. Disable a document to take it out of answers, or remove it entirely- no re-uploading to update.

✓ PDF, DOC, DOCX, TXT, MD, XLS, and XLSX
✓ See how many chunks each file produced
✓ Turn sources on or off without deleting them

Knowledge base

Choose files to upload

PDF, DOC, DOCX, TXT, MD, XLS, XLSX · up to 10 MB

Title	Chunks	Status
Shipping & Delivery.pdf	42	Active
Billing FAQ.docx	28	Active
Return policy.txt	11	Active
Price list 2023.xlsx	63	Inactive

Secure website installation

One line of code, on the site you authorize.

Paste a single script tag before your closing body tag and the assistant appears in an isolated widget. It runs only on the exact origin you approve, with signed sessions and a site key you can rotate at any time.

✓ Isolated widget that won't touch your page styles
✓ Locked to the one origin you authorize
✓ Rotate the site key whenever you need to

Settings · Website installation

Install on your website

Paste this snippet just before the closing </body> tag on your site.

Site key fd_live_9c2a4e17b83f4d10

Embed snippet

<script
  src="https://cdn.plugandplay.gr/widget.js"
  data-site-key="fd_live_9c2a4e17b83f4d10"
  data-accent="#0284c7"
  data-position="bottom-right"
  async
></script>

Copy snippet Rotate key

Analytics & feedback

See what customers ask- and what you're missing.

Review every conversation, track helpful and unhelpful ratings, and surface the questions your knowledge base couldn't answer. Each gap is a clear signal for the next document to add.

✓ Volume, ratings, and 7-day trends at a glance
✓ A running list of unanswered questions
✓ Open any conversation to read the full transcript

Logs & analytics

1,284

Conversations

196

Last 7 days

472

Helpful

Not helpful

Unanswered questions

Do you offer a student discount?

Open chat

Is there an API for exports?

Open chat

Every answer can be rated by your visitors

Helpful?

Web page knowledge

Add a web page, not just a file.

Paste a URL and Plug & Play reads the page, cleans it up, and indexes it like any other document. Keep your help center and product pages answering for you- no copy and paste.

✓ Turn any public page into answers
✓ Cleaned and chunked automatically
✓ Works alongside your uploaded files

Knowledge base · Web pages

Add a web page

https://acme.com/faq

Fetch page

We read the page, clean it up, and index it like any document.

acme.com/pricing

18 chunks Ready
acme.com/shipping

24 chunks Ready
acme.com/returns

9 chunks Processing

Quick FAQs

Answer common questions in seconds.

Add a question and its answer- no file needed. FAQs are indexed the moment you save them, so the assistant can start replying right away.

✓ Add question-and-answer pairs in the app
✓ Live on save- no upload required
✓ Edit or switch any FAQ off anytime

Knowledge base · FAQs

Frequently asked questions

+ Add FAQ

Do you offer a student discount?

Yes- 20% off with a valid student ID at checkout.

Active Edit

Can I change my plan mid-month?

Yes. Switch anytime and only pay the prorated difference.

Active Edit

Human handoff

Never miss a case.

When a visitor needs a person, the chat hands off to you or a teammate in real time. If no one's available, the request becomes a ticket and lands in your inbox with the full conversation- so nothing slips through.

✓ Live handoff from the AI to a real person
✓ Offline? The request is emailed to you
✓ Every handoff keeps the full transcript

Live support

Live · Sam joined the chat

Can I talk to a real person, please?

Sam · Acme

Hi, I'm Sam- happy to take it from here.

If no one's available

New support request

acme.com · full transcript included

Widget appearance

Make the widget yours.

Set the accent color, launcher icon, and position, write your own greeting, and choose whether to show branding. It matches your site without touching your code.

✓ Your accent color and launcher icon
✓ A custom greeting and button label
✓ Bottom-left or bottom-right

Settings · Appearance

Accent color

Position

Bottom-right Bottom-left

Greeting

Hi! How can I help you today?

Show branding

Preview

Hi! How can I help you today?

Callback ticket board

Turn missed handoffs into work your team can track.

When no operator accepts a live request, the visitor can leave callback details and Plug & Play creates a ticket automatically. Your team can assign it, move it through three clear stages, and keep every request visible until it is resolved.

✓ New, In progress, and Resolved - no extra workflow to configure
✓ Drag tickets between stages or use Start, Resolve, and Reopen
✓ Assign work to the owner or an active teammate

Tickets · Angels Fashion

Tickets

Callback requests waiting for your team.

New

Maria P.

2h ago

maria@example.com

I still haven't received a shipping confirmation.

Unassigned Start

Kostas A.

5h ago

kostas@example.com

My package arrived damaged.

Unassigned Start

In progress

Elena S.

Yesterday

elena@example.com

Can I change the size on my recent order?

Aria Resolve

Resolved

Sofia K.

2d ago

sofia@example.com

Thank you for resolving my issue so quickly!

You Reopen

Built for teams

Run it all from one place.

Every site, every teammate, every request- managed from a single login.

Run every site from one account

Each website is its own site- with separate knowledge, conversations, analytics, and quota. Switch between them from a single login.

Invite your team

Add teammates by email. They can handle live chats, answer tickets, and manage knowledge across all your sites- while you keep control of settings and keys.

Keep ticket work moving

Callback requests stay visible on the three-stage board. Teammates can assign and move them, while the account owner can archive completed work.

Pricing

Simple plans that grow with you.

Every plan starts with a free 7-day trial - no credit card required.

Choose how you pay

Pay once a year and get 2 months free. Your message allowance still resets monthly.

Starter

For a single website that just needs a chatbot.

€10.83 / month

€130 billed yearly · Save €26

✓ Up to 1 website
✓ 500 messages / month
✓ 50 MB knowledge base
✓ 1 seat
✓ Grounded, multilingual answers
✓ AI product catalog search (WooCommerce & Shopify)
+ Top up - 1,000 messages for €5.

Start free trial

Pro

Business

For agencies and multi-brand operators.

€132.50 / month

€1590 billed yearly · Save €318

✓ Up to 20 websites
✓ 50,000 messages / month
✓ 2 GB knowledge base
✓ Unlimited seats
✓ AI product catalog search (WooCommerce & Shopify)
✓ Live human handoff
✓ Remove branding
✓ Priority support
+ Top up - 1,000 messages for €5.

Start free trial

Your documents already have the answers.

Give your customers a faster way to reach them.

Go to your workspace